Founder of the Edinburgh Boiler Company (EBC) and the Energy Training Academy (ETA), he says he has never been more excited about a business venture.

He has built EBC into a £10 million turnover business from scratch, while ETA’s role in helping reducing the renewables skills gap is gaining recognition across the UK.

Mark believes his latest venture, TradeBoss Ai, will be a game-changer for owners wanting to scale their own successful companies.

Initially focused on the construction trades, it can also be rolled out across businesses in general, giving owners the freedom they crave while at the same time improving efficiency and increasing profits by offering clear step-by-step advice, clear actions and clear accountability.

“After 20-plus years in the trades industry doing it the hard way, I know exactly where the problems are,” he said. “This is what working properly with AI actually looks like and I can’t wait to see where the journey goes.

“I’ve never been this excited or confident about launching a business before. A suite of agents have been tried and tested within EBC and it’s amazing the improvement in the running of the company so we are concept-ready and prepared.

“The AI agents help with the handling of leads, admin and customer communication automatically. It has been built specifically to solve real problems for trades and growing companies. It’s going to really help with better insights, efficiency, customer service and profits - not using AI will be a sure way of being left behind.

“Take the managing director AI agent, for example. It can look at a specific issue and knows how to fix each issue in detail and tells your team exactly what needs to happen to get the numbers back on track.

“This is better than a real human as no human MD can spot and react to data that fast across every department such as sales, marketing, finance, admin and customer service all at the same time.”

An app has also been built, with users able to choose from a comprehensive library of agents, select the voice the AI agent uses, track and record every agent phone call, SMS, WhatsApp and social conversations, and see a live dashboard showing successful interactions, quotes, payments and call diversions.

“Each agent plugs straight into your existing software, so it can work with almost any trade business,” said Mark. “Scaling a company to £10m isn’t easy… but I’ve done it the hard way. And along the way I’ve seen exactly where trades businesses lose money and time, including my own.

“It’s often too much for most owners to fix on their own, especially when they’re trying to grow.

“TradeBoss Ai is like having a digital office team working for you 24/7 - all from your mobile phone. Imagine a dashboard that shows you your real numbers, live? Not guesses. Not end-of-month surprises. Actual data. Organised properly. Over not just one part of the business, but the whole business!

“It’s real operational control and I genuinely believe this is going to transform the lives of so many business owners.”