IT issues hit TSB again as HSBC also joins banks hit by tech glitches

TSB, which suffered a huge online outage of its service in the Spring leading to the recent resignation of its chief executive Paul Pester, said users of its smartphone app and internet banking were having difficulty logging in.

TSB customers said they had been blocked from accessing their bank accounts again - with many unable to see their transactions on the day they’ve been paid.

It has raised fears that after April’s nightmare seeing 1.9 million without access to their bank accounts..

HSBC, meanwhile, said around half of its mobile users were experiencing similar difficulties, although many succeeded when they tried a second time.

It is the latest in a string of IT outages across the industry, including the recent high-profile meltdown at TSB.

TSB said in a tweet: “We’re aware of an issue affecting some of our customers when they are using our mobile app and Internet Banking this morning. We are working hard to fix these issues and will update again as soon as we can.”

HSBC tweeted: “We are aware some customers are experiencing problems using Mobile Banking. We are investigating and will provide further updates. If your query is urgent please call us on 03 457 404 404. We are sorry for any inconvenience caused.”

On Twitter, HSBC customers began posting reports of being locked out of the app from about 07:30.

Last week, RBS, NatWest and Ulster Bank reported problems with customers unable to access their bank accounts online. Customers were locked out for about five hours.