Consumer Duty

Regulated firms across the financial services sector face renewed scrutiny over misleading online content, as the Financial Conduct Authority (FCA) cracks down on two fronts – deceptive car finance claims adverts and inauthentic customer reviews.

Consumer Scotland has released final guidance for public bodies in Scotland regarding the new consumer duty. This duty, introduced under the Consumer Scotland Act 2020 and passed by the Scottish Parliament, will come into full effect in April.