And finally…Card mix-up makes Santander customer cross…stitch



A Santander customer who got so exasperated waiting for his new bank card to be sent to him has chosen to cross-stitched a replica and sent it to his bank.

Mr Clark also posted his handiwork on social media platform Intagram
Mr Clark also posted his handiwork on social media platform Intagram

Artistic complainer Keith Clark posted a message on the Santander UK Facebook page explaining that he had ordered a replacement card after his was cloned at the end of April, something he praised the bank for flagging up.

However, after he was told a new one would arrive within 8-10 days, it didn’t, and a visit to a branch of Europe’s biggest bank revealed that a new one hadn’t in fact been ordered.

Although he then immediately ordered a new one, no card materialised.

So on Monday, 19 days after ordering his card, Mr Clark decided to do some cloning of his own.

Then he posted it to Santander’s head office on Wednesday morning, via the Royal Mail’s recorded delivery service.

Mr Clark said: “My motivation was I found it unbelievable that it takes 8-10 days to make a debit card and send it to me so I thought I’d wait and see how long it takes to get something to them,” the 29-year-old says. “If I can knock something out and send it within three days, why can’t they?”

Clark has previous when it comes to cross-stitching. Eighteen months ago the west Londoner started stitching portraits of R&B stars and DJs to “kill time on the Tube”.

But he’s been taken aback by the reaction on social media to his bank card.

“It was purely done to let the customer services guy who wasn’t that interested know that it was quite irritating. The public have been very supportive in as much as a lot of them are posting on Facebook to share their stories.”

“Keith has sent us the details needed to locate his account on our system and we’re working to get his new card to him,” a spokeswoman for Santander says. “Excellent customer service is always our top priority and we’ll be looking into this carefully.”