More SMEs dissatisfied with broadband provisions

A greater proportion of smaller Scottish firms are dissatisfied with their broadband service compared to the UK as a whole, Federation of Small Businesses (FSB) research reveals.

More SMEs dissatisfied with broadband provisions

The FSB survey found that 38% of Scottish businesses said their broadband speeds are insufficient for their current business needs, compared to 33% of businesses across the UK. 

Additionally, almost half of Scottish firms (47%) don’t believe their broadband will be good enough for their future needs, compared to two in five (40%) across the UK.

Andrew McRae, FSB’s Scotland policy chair, said: “Smaller firms in Scotland are less satisfied about their broadband connection than the average UK business. Though official figures showing Scotland’s connectivity improving, civil servants, politicians and the telecoms industry needs to make sure that the service lives up to expectations.”

In a new report, called Lost Connection, FSB urges the Scottish Government and UK Government to develop a memorandum of understanding regarding the development and deployment of digital infrastructure interventions.

Mr McRae added: “Most people in Scotland care more about the speed and reliability of their telecoms service, than whether industry, the Scottish Government, or the UK Government facilitated the connection.

“That why we’re urging Ministers in Edinburgh and London to bury the hatchet on broadband and mobile. Local businesses, like many citizens, get frustrated when politicians point the finger rather than work together, that’s why we’re suggesting a new telecoms agreement to put aside historic disputes.”

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