NatWest Group appoints Raghu Narula as MD of customer engagement and distribution

NatWest Group appoints Raghu Narula as MD of customer engagement and distribution

NatWest Group has appointed Raghu Narula as managing director, customer engagement & distribution, within its retail banking division.

Mr Narula brings a wealth of leadership experience from a career spanning over 20 years at HSBC in Retail, Wealth Management, Commercial Banking and Strategy and has a strong track record in leading businesses, improving customer service and driving colleague engagement.

In his new role, Mr Narula will be responsible for the Bank’s service through digital (video, webchat and secure messaging), telephony and branch.

David Lindberg, CEO, retail banking, said: “I’m delighted to announce the appointment of Raghu Narula as we look to accelerate our Retail strategy to champion potential and help people, families and businesses in the UK to thrive.

“I look forward to working closely with Raghu to deliver leading customer service that combines the best digital experience with 24/7 access to the best people. Raghu will look to build on our successes, including; the rapid growth in customers banking with us over video, a service they can access directly through our app, and check-ins with our highly trained colleagues, when customers seek our help to get financially fit.”

Mr Narula has held senior roles in six markets across Asia, the Middle East, Europe and the UK and currently looks after HSBC’s Retail and Wealth businesses in India.

Prior to this, he held a series of roles based out of the UK as their global head of international and customer propositions and as the head of distribution for HSBC UK. He is also a passionate advocate of Diversity, Equity & Inclusion. He will join the Group in June 2022.

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