Record year for finance recruiter

Kirsty MacKenzie

The recruitment company credit a 44 per cent increase in turnover, prestigious clients including DC Thomson, Innis and Gunn, Visit Scotland, Money Dashboard and Edinburgh Airport, and a projected expansion in staff numbers of more than a third to their commitment to a quality of customer service - to both employers and candidates - that is often absent in the sector.  

iMultiply this year also appointed a dedicated head of customer relations, who operates independently from consultants, to gather accurate and useful feedback from customers, which is used to drive improvement in service.

Kirsty MacKenzie, chief executive of iMultiply, said: “The recruitment sector gets a bad rap and our service can be perceived as transactional and rushed with little interest in the long-term, for either candidates’ careers or employers’ plans for growth. 

“When quantity is king and performance rewards are based on KPIs that are about hitting targets rather than finding the best fit for everyone, then customers can feel like products, not people. 

“Not only have iMultiply shown that focusing on and learning from customer experience works, but it’s also profitable to do so.  We are happy to lead: but it will benefit everyone if the rest of the sector are brave enough to follow.”