Joining from Newcastle Building Society, Mr Miller brings over 38 years’ experience in financial services and will succeed Des Moore in 2026, following eight years of impactful leadership and transformation.

Mr Miller, who most recently served as chief commercial officer vows to carry a “people first” ethos into the new era, something that the Cumberland Building Society has prided itself on for 175 years.

As Cumbria’s largest financial institution, with 31 branches across South-West Scotland and the North of England, The Cumberland is steeped in its role as a local partner, safeguarding financial wellbeing and supporting community roots.

As incoming CEO, Mr Miller reinforces this vision. Known for his passion for customer relationships and his hands-on work supporting high streets and rural communities, he brings invaluable experience in ensuring traditional branch services remain strong.

His role on projects, such as The Future of Rural Retail and the Government’s High Street Task Force, spearheading efforts to protect financial access in underserved regions, makes him a natural fit for The Cumberland.

“The high street matters, because it’s where communities connect,” said Mr Miller. “When a branch closes in a rural area it’s not just a financial service that disappears, it’s part of the social fabric.”

This philosophy is reflected with The Cumberland’s recent refurbishment of its branches in English Street, Rosehill, Egremont and Preston, a sign of commitment to customers who still rely on face-to-face service. As Mr Miller prepares to lead The Cumberland into the next chapter, he makes clear that his priority is to balance moving forward with personal connection.

“I’m honoured to step into this role and am grateful for the opportunity to work alongside Des during this transition,” he added. “His leadership has shaped The Cumberland’s success, and I look forward to building on that strong foundation as we move forward together.

“The Cumberland will continue to evolve, embrace new technologies, and adapt to modern challenges. But at its core, the commitment remains unchanged, human relationships, community trust, and care for members will always be the heartbeat of what we do.”

“We need to provide those human interactions to offer tailored guidance and to put a face to a name.”

The Cumberland holds a three-star “world class” accreditation from Best Companies for its workplace culture. Ranked as the second highest financial services organisation in the UK, and among the nation’s top 20 large employers.

It has also cultivated a reputation where both colleagues and members thrive. In January, the building society celebrated its fifth consecutive Feefo Platinum Trusted Service Award, an endorsement of the respect and care given to its members.