TSB boss to quit as fresh IT chaos hits customers

Just days after TSB customers suffered a relapse of the beleaguered bank’s IT meltdown which paralysed the lender’s sytems in April, chief executive Paul Pester has announced that he is to step down from his post after seven years in charge.

Back in Spring up to 1.9 million people using TSB’s digital and mobile banking were locked out of their bank accounts after issues encountered as a result of a migration of customer data from former owner Lloyds’ IT system to a new one managed by TSB’s current owner Sabadell.

And yesterday, the bank was forced to again apologise to customers after another systems failure over the weekend.

TSB customers woke up to another IT failure on Sunday, with many again unable to access their accounts.

Hundreds took to social media to complain about issues including “duplicate transactions”, while TSB said that it was working to fix the issue.

TSB said in a tweet: “We’re aware that some customers are having issues this morning when trying to use internet banking, the mobile app and telephone self service. We are currently working to fix this issue. Please accept our apologies for any inconvenience caused.”

TSB undertook planned maintenance on its website on Friday, but insisted yesterday’s issues were unrelated.

Following Mr Pester’s departure, TSB chairman Richard Meddings will take on the role of executive chairman until a new chief executive is appointed.

Mr Meddings said: “Although there is more to do to achieve full stability for customers, the bank’s IT systems and services are much improved since the IT migration. Paul and the Board have therefore agreed that this is the right time to appoint a new CEO for TSB.”