Virgin Money appoints new COO

Virgin Money appoints new COO

Sarah Wilkinson

Virgin Money has announced the appointment of Sarah Wilkinson as COO, consolidating the positions of the bank’s outgoing chief digital and innovation officer and chief customer experience officer.

Set to join at the start of 2023. Her new role will combine the existing roles of Fraser Ingram, chief digital and innovation officer, and Fergus Murphy, chief customer experience officer.

Mr Ingram decided to leave Virgin Money earlier this year and will remain in role until Ms Wilkinson joins. Mr Murphy has agreed to remain with Virgin Money to support a number of strategic activities.

Joining Virgin Money from Thomson Reuters, Ms Wilkinson is the chief information officer and head of TR Labs, Thomson Reuters’ technology research and innovation centres worldwide.

Prior to joining Thomson Reuters, she was CEO of NHS Digital, responsible for systems and data for health and social care nationally, and before that was CIO at The Home Office.

In her earlier career, Ms Wilkinson spent 23 years in financial services during which she held CIO roles at Credit Suisse, UBS, Deutsche Bank and Lehman Brothers.

Additionally, Ms Wilkinson is a member of the Audit, Risk and Compliance Committee of Kings College London and holds advisory positions at ITV, Our Future Health and the Department of Computing at Imperial College. She has studied mathematics at Imperial College and holds an MBA from London Business School.

Ms Wilkinson said: “Virgin Money’s digital transformation journey is well underway. I’m delighted to join the bank at this exciting time to help deliver its strategic ambition to be the UK’s best digital bank and bring innovative new customer propositions to market to support its growth ambitions.”

David Duffy, Virgin Money CEO, said: “Sarah brings leadership expertise in delivering change, innovation and digital customer experience, and has a strong track record of digital transformation.

“Along with her extensive knowledge of financial services, this will enable us to build on the good progress we’ve made in aligning our customer touchpoints, operations and technology, as we focus on continually improving the services we provide to customers.”

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