Competition And Markets Authority

The Competition and Markets Authority (CMA) has reported on the progress made in tackling the loyalty penalty in which companies penalise longstanding customers by charging them higher prices than new customers. The loyalty penalty can also be when found when companies penalise those who renegotiate

The Competition and Markets Authority (CMA) has approved the proposed £500 million sale of SSE's Energy Services to Ovo. In October, the CMA launched an enquiry into the £300m purchase of the retail arm of SSE after the firm announced its intention to buy SSE the month prior.

HSBC and Santander have agreed to refund customers after they both broke a legal order.

The Competition and Markets Authority (CMA) has launched an enquiry into Ovo's £500 million purchase of the retail arm of major Perth employer SSE. All 8,000 of SSE's energy services staff, including the contact centre based in Perth, will transfer to Ovo as part of the process.