Lloyds

Lloyds Banking Group is expanding its use of artificial intelligence across fraud prevention, combining agentic AI with real-time scam detection to protect its 28 million customers. The Bank of Scotland-owner's AI fraud agent was developed by fraud, technology, data and risk specialists using Envoy,

Nearly half a million Lloyds Banking Group customers were affected by a significant technical failure earlier this month, with the bank now making compensation payments to thousands of those impacted. Up to 447,936 customers across Lloyds, Halifax and Bank of Scotland experienced unauthorised transa

New findings from Bank of Scotland’s Business Barometer show that AI is helping Scottish firms work more efficiently and unlock new opportunities for growth. Scottish businesses integrating AI into their operations are reporting significant financial benefits, with 96% seeing increased product

Bank of Scotland-owner Lloyds Banking Group is set to overhaul its employee performance management, a move that places thousands of staff at risk of dismissal. The new strategy will identify the bank's lowest-performing 5% of its 63,000-strong workforce, approximately 3,000 people. Those identified