AI is helping automate the most labour-intensive tasks, from processing data to running complex analyses. This brings real opportunities: faster delivery for clients, reduced admin time for our teams, and the ability to spot trends and provide deeper insights that add real value to businesses. It’s another step forward in the evolution of technology in our sector – and used properly, it can significantly enhance the service clients receive.

However, AI is not a substitute for local knowledge, relationships, and genuine understanding. Technology can deliver the numbers, but it can’t replace the face-to-face conversations or the trust that comes from working with people who really know a client’s business. That’s also why we’ve built our firm the way we have. With 29 offices across the UK – including six in Scotland and more on the way – we’re investing in proximity and presence. Being close to our clients means we can offer the kind of hands-on support and local insight that technology alone can’t provide. That’s why we see AI as a co-pilot, not an autopilot – a support, not a decision-maker. It frees our accountants to spend more time where it matters: sitting down with clients, advising on challenges and opportunities, and helping businesses grow.

Of course, there are risks that come with any new technology. Over-reliance without proper oversight could increase the potential for errors, and protecting data accuracy and confidentiality remains paramount. For us, the focus isn’t just on adopting AI, but on training our teams to use it responsibly and effectively – ensuring that the human judgement and professional rigour our clients trust are always firmly in place.

Some believe tighter regulation will be needed as AI becomes more embedded in the profession. But more important is the education and upskilling of accountants themselves: knowing how to implement technology wisely, understanding its strengths and limitations, and always putting the client first.

Looking ahead, AI will undoubtedly provide even greater insights into business processes and trends. But the true value of accountancy and our approach, will continue to be in what AI can’t replicate – the personal relationships, the local expertise, and the advice that only comes from really understanding a business inside and out. That’s where the real future lies – and we’re excited to be part of it.

Kenneth McEwen is managing partner (Falkirk & Glasgow) at BK Plus