Landmark launches Scotland’s first customer onboarding solution for estate agents

Landmark launches Scotland’s first customer onboarding solution for estate agents

Landmark Information Group has launched Scotland’s first customer onboarding solution, LandmarkAgent.

Landmark Agent is the first one-stop platform in Scotland to bring together core onboarding tools to help estate agents reduce admin, assure compliance, and speed up the transaction process.

The platform is the first onboarding solution in the Scottish market to bring together the currently fragmented and siloed processes involved in a property transaction all in one place. It will automate AML and property information collection, with full Scottish title checks through Millar & Bryce.

Landmark said: “By removing and centralising the administrative burden and complexity, LandmarkAgent will help agents save time and free up valuable resources so they can focus on better servicing clients and sourcing new properties.



“For agents navigating an increasingly complex compliance landscape, LandmarkAgent will also alleviate tedious, but critical, processes needed to onboard clients and progress a sale to success with minimised risk. At a time where cybersecurity in the property market is making headlines and brining enhanced regulatory scrutiny this is a valuable evolution for the whole market.”

The firm added that with access to the “biggest resource for land and property data in the UK”, the platform will automatically surface information and insights on the property and customer, meaning agents become aware of any potential blockers to a transaction’s success as early as possible – mitigating the risk and waste of transactions stalling or falling through.

LandmarkAgent has been built, managed and maintained by property experts from across Landmark Information Group. Landmark said that the solution has been designed with agents in mind and will enable estate agents across the country to define a solution that “best fits their needs: self-service, outsourced to Landmark, or integrated with existing client systems”.

Clients will have a dedicated customer success manager for support, as well as access to a range of training and support - including webinars, AML training and policy templates.

Richard Hepburn, managing director for Landmark’s Millar & Bryce, said: “Estate agents are more stretched than ever before – an increasingly demanding regulatory landscape, coupled with soaring workloads and greater competition has meant that agents who are unable to innovate quickly will soon get left behind.

“We know this is a huge concern for estate agents wanting to stand out in a crowded market and focus on what matters to them – progressing sales whilst finding new listings and filling the sales pipeline.

“Following the launch of Landmark Scotland earlier in the year, our LandmarkAgent solution will enable estate agents in Scotland to carry out the core onboarding tasks in one place for the first time - minimising time-consuming admin, whilst removing risk, and ensuring they stay compliant in the process.”

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