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Data collected by the Financial Conduct Authority (FCA) has revealed that the number of complaints received by regulated firms increased from 3.91m in the second half of 2018 to 4.29m in the first half of 2019. However, the increase in complaints was mainly driven by a 34% increase in the volume of

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Shawbrook Bank has launched its new savings operation in Scotland. The new savings team will be based in Shawbrook’s Glasgow office where it will join the existing 60 staff from the regional business centre, as well as the bank’s operations, payments, IT and marketing teams.

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