Monzo

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The Competition and Markets Authority (CMA) has released the annual surveys of the UK's banks showing how well customers are being looked after. The surveys are independently conducted by Ipsos MORI (for personal accounts) and BVA BDRC (for business accounts) using a sample of thousands of individua

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The Competition and Markets Authority (CMA) has ordered Monzo to comply with banking rules. This latest action by the CMA comes after Monzo breached the Retail Banking Market Investigation Order between May 2021 and March 2022.

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The Competitions and Markets Authority (CMA) has written to digital bank Monzo about a breach of the Retail Banking Market Investigation Order 2017 in relation to the bank's monthly maximum charge. This requires banks and building societies to specify, for each Personal Current Account (PCA) product

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The Competition and Markets Authority (CMA) has issued a warning to a series of UK banks including Monzo, NatWest and Virgin Money after they breached a rule requiring them to send former customers their transaction histories. As a result of the Retail Banking Market Investigation Order 2017, banks

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Online bank Monzo has topped the charts for customer service amongst UK banks in the latest Ipsos MORI Personal Banking Service Quality survey. Customers with personal current accounts were asked how likely they would be to recommend their provider, their provider’s online and mobile bank

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UK digital challenger bank Monzo has launched its business banking service. The bank’s new service provides free and premium accounts in order to achieve its goal of reaching profitability in two to three years.

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Paul Rippon, the co-founder and deputy CEO of Monzo, is stepping down from his role to farm alpacas with his wife in Northumberland.

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Stuart Gillies, an associate at CMS, wrote for The Scotsman, on how the burgeoning Fintech industry is set to plunge the corporate world into a tech-driven revolution. Fintech, the use of technology in the delivery of financial services, is thriving. Companies and products such as Monzo and App

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Challenger bank Monzo now has three million customers, with sign-ups continuing to rise for the app-only bank. Monzo reached the milestone only four months after acquiring two million users and the company said it is currently taking on 55,000 new customers every week.

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